Bilingual Customer Service Representative

A.S.P. Incorporated•Ottawa, ON

7d•CA$18 - CA$19•Onsite

About The Position

A.S.P. Incorporated is seeking Passenger Assistance Representatives to provide passenger flow and queue management and access control at Ottawa International Airport. The role involves quickly and efficiently determining eligibility requirements and directing passengers while providing exemplary customer service. CSRs are the first point of contact and aim to make every passenger interaction exceptional.

Requirements

Minimum High School diploma or Grade 12 education.
Fully bilingual in both French and English
Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent.
Eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Must be willing to provide Criminal Record check upon request.
Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment

Responsibilities

Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers
Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns
Coordinate passenger flows at key areas as directed by the Shift Supervisor
Practices Safety conscious behaviours and situational awareness
Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service
Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/restricted areas
Anticipate and create memorable passenger experiences
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.)