Bilingual Customer Service Representative

J.D. Irving, Limited • Moncton, NB

5d • Onsite

About The Position

Midland Transport is seeking a motivated Bilingual Customer Service Representative for its Head Office in Dieppe, NB. The ideal candidate will be dedicated to providing superior quality service and achieving one-call resolution for customer inquiries received via phone and website. This role is crucial in maintaining customer satisfaction and contributing to the company's reputation for excellence in transportation and logistics.

Requirements

• Bilingual (English and French) proficiency.
• Motivated individual with a drive to go above and beyond.
• Ability to provide superior quality service for customers.
• Skilled in providing one-call resolution for customer inquiries.

Nice To Haves

• Experience in the transportation or logistics industry.
• Familiarity with customer relationship management (CRM) software.

Responsibilities

• Provide one-call resolution in responding to inquiries from our toll-free customer service line as well as our website.
• Deliver superior quality service for our customers.

Benefits

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking
• An onsite fitness center open 24/7
• An onsite cafeteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed