Bilingual Remote Client Support Agent - Tampa, FL

OneTouch Direct • Tampa, FL

22h • Remote

About The Position

Join OneTouch Direct as a Bilingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy. This remote role involves assisting clients by providing timely and effective responses to their questions and concerns, with the goal of ensuring customer satisfaction through excellent communication and problem-solving skills. A key requirement is that candidates must live within 2 hours from Tampa, FL.

Requirements

• Minimum of 1-2 years of experience in customer service or support.
• Must be fluent in both English and Spanish
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.
• Must have a reliable desktop or laptop computer running Windows 11.
• High-speed wired internet connection is required.
• USB headset with noise-canceling capability (wireless headsets are not acceptable).
• Webcam (built-in or external) is necessary for video interactions.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Benefits

• Full time
• 40 hours per week schedule with overtime opportunities
• Hourly base salary + benefits
• Paid training & development
• Health Care Plan (Medical, Dental & Vision)
• Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees