Claim Support Specialist - Tampa, FL

Auto Club Group•Tampa, FL

5d•$20 - $23•Hybrid

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: This position is currently a hybrid role with time in office & working from home, our Tampa office location is where this employee would handle day-to-day operations. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Claim Support Specialist– The Auto Club Group Reports to: Casualty Claim Manager II What you will do: (Primary Duties & Responsibilities) In accordance with established guidelines, assign claims electronically. Recognize subrogation potential and refer claims to appropriate area as indicated. Update claims files to document assignments. Review claims assignments within assigned area to ensure proper load-balancing. Perform quality control tasks to ensure the timely assignment of claims. Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports. Notify management of system problems or potential issues. Forward claim files to appropriate areas (e.g. Legal) as necessary. Perform a variety of high-level support duties to ensure the proper handling of claims. Assist management in the support of department projects and research and compile requested information. Gather information for management reports. Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc. May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries. Review claim files to ensure payments are disbursed to appropriate individuals. Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages. Answer customer/vendor calls and provide information, as needed. Perform other related duties as assigned. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): N/A With our powerful brand and the mentoring, we offer, you will find your position as a Claim Support Specialist can lead to a rewarding career at our growing organization. How you will benefit: Claim Support Specialist will earn a competitive salary of $20.00 to $23.00 hourly with an annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement We’re looking for candidates who :

Requirements

High school education or equivalent
Completion of ACG approved training program for the position.
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
P.C. software applications
Knowledge of: general claim processing functions claim processing system
Ability to: work under pressure organize and prioritize work prepare claim files communicate effectively with others over the telephone and in person investigate policy coverage, including the establishment of new policies and verification of cancelled policies compose a descriptive narrative perform alphabetic and numeric filing use basic math skills bend and stoop in order to file and/or retrieve claims documents sit for the majority of the day operate a PBX console handle multiple tasks use automated processing and computer systems audit records and computer files rotate within department to perform various training or support functions provide high quality customer service analyze and problem solve

Nice To Haves

College level coursework or equivalent claims experience.
preparing claim files and diary entries performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage
Knowledge of: insurance processing, including the understanding of policy/coverage terminology subrogation procedures homeowners claims bodily injury homeowners' policy coverage/terminology techniques

Responsibilities

In accordance with established guidelines, assign claims electronically.
Recognize subrogation potential and refer claims to appropriate area as indicated.
Update claims files to document assignments.
Review claims assignments within assigned area to ensure proper load-balancing.
Perform quality control tasks to ensure the timely assignment of claims.
Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
Notify management of system problems or potential issues.
Forward claim files to appropriate areas (e.g. Legal) as necessary.
Perform a variety of high-level support duties to ensure the proper handling of claims.
Assist management in the support of department projects and research and compile requested information.
Gather information for management reports.
Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc.
May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
Review claim files to ensure payments are disbursed to appropriate individuals.
Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages.
Answer customer/vendor calls and provide information, as needed.
Perform other related duties as assigned.