Bilingual Registry Specialist

Public Consulting Group•US NJ Remote, NJ

21h•$41,800 - $51,800

About The Position

Public Consulting Group LLC is seeking a Bilingual Registry Specialist to support day-to-day technical assistance and call center operations for the NJ Workforce Registry project, led by PCG for the New Jersey Department of Human Services, Division of Family Development. The role supports early education and care providers, the broader workforce, and related training and technical assistance providers through customer service, registry support, and troubleshooting. The Specialist answers phone calls and emails, enters and updates participant and application data, processes registry applications, and verifies education and professional development hours. The role also supports grant-fund applications and requests, follows up with applicants about missing materials, enters grant data and approvals, and provides reports to the Executive Director. Additional duties include training and technical assistance for stakeholders and fostering collaboration with key partners.

Requirements

Fluent in Spanish and English.
Experience in a help desk or call center environment, such as application support or client/customer service.
Bachelor’s degree, or a high-school degree and three years of call center or office management work experience with sponsoring agencies.
Strong organizational skills and attention to detail.
Excellent writing skills and active listening skills.
Strong computer skills, including knowledge of MS Windows, Excel, and Word.
Strong customer service orientation.
Ability to present information effectively and respond to questions from leadership, clients, and customers.
Ability to manage time effectively in a fast-paced environment.
Strong communication and interpersonal skills with customers, business teams, and technical colleagues.
Analytical and problem-solving abilities.
Strong electronic and paper file management skills.

Responsibilities

Provide customer service and troubleshoot issues for Registry participants and related training and technical assistance providers.
Interface with program administrators and Registry customers by phone and email, return daily calls and emails, and answer phones during assigned times.
Enter data into the Registry and member profiles, update existing Registry information, process applications, and verify education and professional development hours.
Provide customer service, technical assistance, and support for Registry and Learning Management System features and functions.
Inform workforce clients about career lattices, credentials, apprenticeships, scholarships, and career pathways.
Troubleshoot grant-fund requests and issues and provide technical assistance to workforce clients as needed.
Follow up with grant-fund candidates about missing application materials.
Enter grant-fund applicant data and provide grant-fund reports to the Executive Director.
Enter grant-fund awards and approvals into the Registry and coordinate approvals and payments with the Executive Director.
Provide local program and provider support for Registry functions and conduct training and technical assistance for stakeholders, including Sponsoring Agencies.
Foster collaboration with stakeholders to communicate the impact of education, training, and experience on quality, and build relationships with key partners such as regulatory systems.
Process emails, scan and track USPS mail, and maintain Registry application materials.