Bilingual Specialist
About The Position
The Bilingual Specialist supports children and families through intake coordination and advocacy at the Children’s Advocacy Center of Charlotte. The role ensures new cases are received and triaged promptly and accurately, coordinates forensic interview and medical appointments, and provides crisis intervention, education, and support to non-offending caregivers when cases begin. The specialist supports caregivers during appointments and provides follow-up case coordination based on each family’s needs. The position participates in rotating after-hours coverage, including some weekends and holidays. The role is based on-site unless otherwise negotiated with the direct supervisor, and daily travel is not required. The organization recognizes a 37.5-hour work week.
Requirements
- Bilingual in Spanish.
- Bachelor of Social Work or a related field.
- Two years of experience in the child welfare field.
- Commitment to the organization’s mission and vision and high standards of professionalism.
- Demonstrate unimpeachable ethics.
- Flexibility in an ever-changing work environment.
- Attention to detail, strong organizational skills, and problem-solving capabilities.
- Excellent verbal communication and writing skills.
- Ability to prioritize and manage multiple projects.
- Ability to build collaborative relationships and work as part of a team with maturity and professionalism.
- Ability to create and maintain meaningful, positive relationships with community partners.
- Proactive, helpful attitude and willingness to learn.
- Ability to work independently and as a team player.
- Proficiency in Microsoft Office and ability to adapt to new office programs.
Nice To Haves
- Master of Social Work.
Responsibilities
- Respond to inquiries about possible evaluations for child sexual abuse, witnessing violence, severe physical abuse, or neglect, and coordinate with investigative partners.
- Conduct intakes and schedule services according to established protocols.
- Explain the purpose of forensic interviews and medical evaluations within law enforcement and/or child protective services investigations, and answer questions about the child advocacy center process.
- Collect and document accurate demographic and psychosocial data.
- Coordinate transportation to the Children’s Advocacy Center of Charlotte and schedule interpreters as needed.
- Maintain accurate documentation and data collection.
- Provide support and education to children and families before and during forensic interviews and medical evaluations.
- Provide case management to families, identify needs for mental health or other services, and connect families with community programs and trauma-informed, evidence-based therapists.
- Provide follow-up contact and coordination until case closure.
- Participate actively in multidisciplinary team coordination of cases.
- Administer caregiver follow-up surveys in accordance with the National Children’s Alliance outcome measurement system.
- Rotate on-call during evenings and weekends to provide family advocacy during emergency forensic interviews.
- Participate in staff meetings, multidisciplinary team meetings, in-service training, and other required meetings.
- Perform other duties as assigned.
