Bilingual Registry Agent (EN/FR)

AutoTrader.ca•Ontario (Canada), ON

7h•CA$42,000 - CA$47,000•Onsite

About The Position

This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. The Bilingual Registry Agent is responsible for processing client requests in various Registries across Canada and USA. All Search and Registration activities will be conducted within the framework of client service level agreements. The sending and receiving of all Provincial Registrations, along with Data Entry of Manual Registrations (where applicable), Weekly Billing and Invoice Generation. The completing and Uploading of EFT Files for payment.

Requirements

Post-secondary education
Strong attention to detail with an accurate typing of 40wpm
Strong verbal and written communication skills
Ability to multi-task, problem solve, research and follow instructions
Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.
Ability to perform under pressure; operational changes, high volume and tight deadlines
Knowledge of Provincial Real Property search
Knowledge of Provincial Corporate and Bank Act Services
Knowledge of relevant Provincial websites
Overall experience with MS Office and ability to navigate through website content and various applications

Nice To Haves

Customer Service experience an asset
Experience working in a fast-paced, performance-based environment as asset

Responsibilities

Using internal/external applications, monitor queues, and process transactions within service level agreements and benchmarked processing turnaround times.
Ensure queues are processed in priority sequence and that all processes and procedures are followed.
Accurately process billing of client requests, adhere to client fee schedules and Government disbursements.
Perform daily tasks and duties adhering to processing standards while maintaining accuracy.
Adhere to practices and company compliance.
Answer calls promptly and respond to clients in a professional manner.
Participate in continuous improvement with focus on service excellence.
Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies.