Bilingual Receptionist
About The Position
Under the supervision of the University Hospitals Trust (UHT), the Ambassador serves as the first point of contact for patients, visitors, and guests at the entrance to UHT facilities, creating a welcoming environment while providing exceptional customer service, information, and wayfinding support. This role enhances the overall guest experience by ensuring visitors are guided efficiently, inquiries are addressed accurately, and assistance is provided promptly and professionally. Ambassadors also support facility operations through situational awareness, emergency response support, clerical duties, and maintaining organized service areas.
Requirements
- Bilingual English and Spanish required
- Minimum one year customer service experience required
- Knowledge and skill in the use of basic office software system (i.e. Word, Excel, Outlook, Power Point)
- Able to identify and respond to emergencies at the facility calmly and professionally
- Skilled in effective communication (verbal and written) with staff, colleagues, associates and professional level guests of the facilities
- Skilled in basic de-escalation techniques
- Professional personal presentation
- Highly skilled in customer services
- Organized with attention to detail
- Proactive
- Reliable
- High stress tolerance
- Flexibility to work occasional Saturdays and holidays
- This position is subject to compliance with Joint Commission (TJC), CMS, OSHA, and applicable state and federal regulations.
- The colleague in this role is expected to maintain current competency documentation as required by UHT policy.
Responsibilities
- Greet guests of the facilities with a smile – quickly and efficiently
- Direct guests to correct destination
- Transport/assist wheelchair and mobility challenged guests to various locations within that facility
- Answer telephone, screen and direct calls
- Relay messages appropriately
- Provide information to callers and guests of the facilities
- Provide general administrative and clerical support
- Prepare letters and documents as requested
- Maintain required logs - both manually and/or electronically
- Monitor various computer-based systems as requested
- Maintain a clean and neat information desk
- Provide feedback on guest experiences to supervisor
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
