Receptionist – Bilingual Spanish

Northeast Independent Living Program Inc•Lawrence, MA

2d•$18 - $20•Onsite

About The Position

The Receptionist provides agency-wide administrative support, serves as the first point of contact by greeting visitors and answering phones, and assists with daily office operations. We are seeking candidates with strong administrative skills and experience in a human services setting. The ideal candidate is culturally competent and demonstrates a commitment to the agency’s philosophy and values.

Requirements

Bilingual in English and Spanish is required.
High school diploma or equivalent (GED) required.
One to two years of experience in a receptionist, administrative, or customer service role, preferably in a human services or nonprofit environment.
Strong verbal and written communication skills with a professional and welcoming demeanor.
Demonstrated customer service skills and the ability to interact effectively with diverse populations.
Cultural competence and commitment to the agency's mission, philosophy, and values.
Ability to manage multiple tasks, prioritize responsibilities, and respond to time-sensitive needs.
Proficiency in Microsoft Office (Word, Outlook, Excel) and general office technology, including multi-line phone systems, copiers, and scheduling platforms.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Reliable, punctual, and able to work independently as well as collaboratively within a team.

Nice To Haves

Individuals with lived experience with disability, either personally or through significant caregiving or advocacy experience, are encouraged to apply.

Responsibilities

Manage incoming communications, including answering and routing telephone calls and responding to email and voicemail in a timely manner.
Greet visitors and provide welcoming, professional front office experience while sharing information about agency services and directing inquiries appropriately.
Maintain reception operations by ensuring front desk coverage, monitoring visitor traffic and sign-in procedures, keeping reception and common areas organized, and completing daily opening and closing procedures.
Manage incoming and outgoing mail and packages, including sorting, distribution, postage processing, receipt, check-in, and delivery of orders.
Serve as a central point of front-end communication by coordinating with facilities staff and vendors and keeping management informed of time-sensitive matters and emerging issues.
Provide administrative support as needed, including preparing materials and basic technology support; assisting with event planning, logistics, and conference room scheduling; monitoring and ordering office supplies; updating organizational resources; preparing and editing documents; and performing data entry.
Provide administrative support to management to ensure efficient and effective front office operations.
Perform other duties as assigned.
Regular and reliable attendance is an essential function of this position.
Model integrity and professional ethics while maintaining the confidentiality of consumer, employee, and organizational information.
Maintain positive working relationships with consumers, co-workers, referral sources, vendors, and community partners to achieve positive outcomes.
Maintain proficiency in Microsoft Office applications and the agency's consumer database while adapting to new technology as needed.
Work collaboratively as an effective team member through individual contribution, accountability, and commitment to agency goals.
Demonstrate effective communication and problem-solving skills in verbal, written, and electronic formats.
Build and maintain positive relationships with consumers and contribute to a positive public image of the organization.
Maintain a productive work environment through planning, dependability, and effective use of benefit time.
Demonstrate a commitment to continuous improvement and the knowledge, skills, and abilities required for the position.
Participate in continuing education, training, and staff development opportunities.
Share knowledge and provide formal and informal peer mentoring to support team success.