Bilingual Receptionist - ACCESS Westside

ACHN • Chicago, IL

13d

About The Position

Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk. Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient. Deliver high-quality customer service to support ACCESS' patient-centered medical home model and advance organizational goals to improve patient care and community health outcomes. Receive comprehensive training and hands-on experience with Epic, an electronic medical record system.

Requirements

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/Basic Life Support Certification.
• Bilingual English/Spanish.

Nice To Haves

• Receptionist experience in a health care setting.
• Customer service experience.
• Administrative experience.
• Experience with Electronic Medical Record (EMR) systems.

Responsibilities

• Serve as patients’ first point of contact and create a welcoming, supportive front-desk environment.
• Guide patients through check-in and collect accurate data.
• Schedule appointments and process payments.
• Help ensure patients’ visits are smooth and efficient.
• Deliver high-quality customer service in support of ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals.
• Comprehensive healthcare coverage including Medical, Dental, and Vision.
• Generous PTO.
• 403(B) retirement plan and financial resources to help you save and plan for your retirement.
• Life Insurance.
• Opportunity to participate in cross-departmental committees to innovate and transform the care delivery model and workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED