Bilingual Receptionist / Legal Screener
About The Position
Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency located in the Blue Ridge Mountains of Western North Carolina (WNC). PLS provides free civil legal assistance to low-income people in WNC, with offices across multiple locations. The organization has over 120 dedicated staff, including more than 30 attorneys, and an active group of 200 volunteer attorneys, serving nearly 28,000 people annually in areas such as housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. PLS is seeking a full-time Bilingual Receptionist/Legal Screener for its Asheville – Charlotte Street location. The ideal candidate will be passionate about promoting justice, overcoming barriers for low-income individuals, be a creative and zealous team-player, and committed to achieving lasting results for clients and low-income communities.
Requirements
- Demonstrated fluency in English/Spanish required.
- Previous experience in interpretation required.
- Word processing skills.
- Experience with data entry.
- Ability to understand, remember, and carry out complex instructions.
- Experience in law office and cloud-based systems.
- Valid driver’s license.
Nice To Haves
- Experience working and communicating with low-income population preferred.
Responsibilities
- Serve as a receptionist.
- Provide high quality legal screening for prospective PLS Applicants.
- Accurately complete legal screening applications within the Legal Server System in a timely manner and monitor all generalist call-back lists and online applications.
- Respond to urgent requests for services and have the ability to flag issues for supervisory review.
- Coordinate and communicate with the Volunteer Coordinator on legal screening and use of volunteers, which will involve distribution of screening work and caseflow coordination, as well as assisting in training of volunteer screeners and receptionists when needed.
- Spanish interpreting for Advocates and clients.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-Term Disability Coverage
- Short-Term Disability Coverage
- 401k Retirement Plan
- Pet Insurance
- Paid Parental Leave
- Paid Bereavement Leave
- 13.5 Company Holidays
- 22 Paid Leave Days
- Paid Sabbatical Leave
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
