Bilingual Reception/File Clerk
About The Position
Neighborhood Legal Services is seeking a temporary Bilingual Receptionist/File Clerk to support our Buffalo Offices. Neighborhood Legal Services is a not-for-profit public interest law firm providing free civil legal assistance to low-income individuals. Its mission is to seek equitable justice by providing access to legal advice, representation, and education to those in our community who, due to financial vulnerability, disability, discrimination, or abuse, require protection and advancement of their civil legal rights. It is the largest non-profit provider of civil legal services in Western New York. Neighborhood Legal Services provides counsel for housing, eviction prevention, family/divorce, public benefits, disability advocacy, student loans, and health insurance. Job Summary: Answer telephone call inquiries and provide information to the general public, clients, visitors, and other interested parties regarding activities conducted at NLS. Greet and direct visitors to the location of departments, offices, and employees within the organization. Must be bi-lingual speaking both Spanish and English. Spanish-Speaking Receptionists shall assist staff members by interpreting and by translating letters and documents.
Requirements
- Must be bi-lingual speaking both Spanish and English.
Responsibilities
- Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine answers to questions from customers or members of the public.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Keep a current record of staff members' whereabouts and availability.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Interpret phone calls for Spanish-speaking clients.
- Interpret and translate letters and documents from Spanish-speaking clients.
- Data entry
- Scan and fax documents
- Distribute mail
- Supply inventory
- Water plants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
