Bilingual Real Property Damage Claims Adjuster
About The Position
This role is for a highly motivated and growth-oriented Bilingual Real Property Damage Claims Adjuster who is passionate about customer experience and building a tech-driven claims organization. The ideal candidate possesses a sense of urgency, enjoys conversational conflict resolution, is curious to understand the full story for prompt decision-making, and is driven to improve processes rather than accept the status quo. Responsibilities include providing excellent customer service, gathering claim information, managing claim inventories, coordinating property repairs, identifying escalation needs, communicating with involved parties for negotiations and settlements, and contributing to best practices and process improvements.
Requirements
- Minimum of 1 year experience with insurance claims and/or customer service
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Bilingual (fluent in Spanish and English)
Nice To Haves
- Experience with handling real property damage
Responsibilities
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair, if necessary, for the property damage
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding negotiations and settlement
- Provide input for continuous development best practices, and process improvements
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
