Software Engineer - IVR Testing

PNC Bank•Phoenix, AZ

1d•Onsite

About The Position

Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Fluent in Spanish and English (spoken and written)
QA testing experience, preferably in IVR/contact center systems
Strong attention to detail and clear communication skills

Nice To Haves

Application Development
Bilingual Communications
Business Management
Contact Center Systems
Customer Solutions
Design
Group Problem Solving
Interactive Voice Response (IVR)
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design

Responsibilities

Execute manual IVR and call flow testing in English and Spanish
Validate prompts, menus, routing logic, and error handling
Ensure Spanish translations are accurate and customer-appropriate
Document defects and support release validation

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service