Software Engineer - IVR Testing

PNC • Strongsville, OH

1d • $45,000 - $137,800 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Bilingual QA Tester within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ. Bilingual QA Tester (Spanish/English) – IVR Testing Summary: Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences. Develops, tests and implements software solutions. Designs software solutions to address business needs. Writes code, tests and deploys software. Prepares technical and procedural documentation required for software. Maintains and debugs software.

Requirements

• Fluent in Spanish and English (spoken and written)
• QA testing experience, preferably in IVR/contact center systems
• Strong attention to detail and clear communication skills

Nice To Haves

• Application Development
• Bilingual Communications
• Business Management
• Call Flow
• Contact Center Systems
• Customer Solutions
• Design
• Group Problem Solving
• Interactive Voice Response (IVR)
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design

Responsibilities

• Execute manual IVR and call flow testing in English and Spanish
• Validate prompts, menus, routing logic, and error handling
• Ensure Spanish translations are accurate and customer-appropriate
• Document defects and support release validation

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level