Software Engineer – IVR (Genesys)
About The Position
As a Software Engineer on our team, you will work alongside highly talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center. In this role, you will design, develop, test, and support IVR applications operating in a modern Cloud environment, using proven engineering best practices and high-quality development standards. You will help shape solutions that drive meaningful business outcomes, and you will play a key part in ensuring that our systems and designs reflect the highest levels of technical excellence. We believe in collaboration, continuous learning, and building an environment where great ideas can thrive. You will have the opportunity to influence technical direction, mentor developers, and contribute to an agile team that values both innovation and execution.
Requirements
- Minimum 5+ years hands on Java/Spring development with hands on experience for complex applications.
- Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework
- Experience with Java/JavaScript, Spring, Groovy & VXML
- Well versed in using AI tools such as GitHub CoPilot
Nice To Haves
- Familiarity in deploying contact center solutions in a private or public cloud environment
- Experience in building/deploying applications on MS Azure or OpenShift platform
Responsibilities
- Build and enhance IVR applications using modern engineering practices and Cloud technologies.
- Collaborate with cross-functional partners to design solutions that align with strategic business goals.
- Ensure high-quality code delivery through strong development, testing, and quality control practices.
- Lead and mentor developers as part of an agile team, fostering a culture of learning and teamwork.
- Troubleshoot, support, and continuously improve existing IVR applications to ensure optimal performance.
- Participate in planning, estimation, and technical discussions that guide the direction of our solutions.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
