Bilingual Program Manager

Surge Staffing•Newnan, GA

11d•$50,000 - $55,000

About The Position

The Bilingual Program Manager (also described in the posting as Bilingual Program Supervisor) identifies, prospects, and secures business opportunities that support revenue growth. The role develops and implements sales strategies for new account prospects, works with field management to plan, and achieves profit results in assigned areas consistent with forecasts and expectations. The position requires English and Spanish proficiency and is scheduled Monday through Friday, 7 a.m. to 4 p.m. The role supports the Surge Management Program through administrative, account, vendor, client-service, and billing activities. It manages the Surge Management VMS system, helps ensure orders are filled promptly, trains branch offices on system use, and works with sub-vendors on onboarding, service agreements, invoicing, compliance audits, and profitability. It also supports RFPs and account setup in Avionte, communicates with clients about service satisfaction, and works to increase program billing.

Requirements

Must be able to speak, read, and write in Spanish and English.
High school diploma or equivalent required.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to travel to various locations, including customer sites and company offices, as needed.
Ability to communicate effectively and tactfully with others.
Ability to work both with team members and independently.
Cooperative, team-oriented, patient, and calm under pressure.
Strong written and verbal communication skills.
Ability to provide excellent customer service to clients.
Ability to advise, counsel, guide, and influence the opinions and decisions of others.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Previous business development experience, including developing sales strategies, conducting cold calls, making sales presentations, using closing techniques, and developing service and pricing proposals.
Ability to demonstrate success in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a demonstrated sense of urgency in sales- and service-related activity.
Exceptional communication, presentation, follow-up, negotiation, and closing skills, with strong listening skills.
Ability to work effectively in team environments.
Strong leadership skills, initiative, and creativity, with the ability to identify and convey successful techniques and approaches.

Nice To Haves

Some college coursework or equivalent business experience preferred.

Responsibilities

Develop and implement sales strategies for new account prospects.
Work with field management to plan and achieve profit results in assigned areas consistent with forecasts and expectations.
Perform administrative tasks that support quality performance.
Manage the Surge Management VMS system and ensure orders are filled immediately.
Work with offices using Surge Management in their branches and train them to use the system.
Establish relationships with sub-vendors, sign service agreements, and check invoicing.
Handle RFPs, paperwork, and account setup in Avionte.
Audit sub-vendors to ensure compliance with the Surge Management Program.
Negotiate vendor agreements to support Surge Management profitability.
Communicate with Surge Management clients to ensure satisfactory service.
Increase overall Surge Management billing on a weekly, monthly, and quarterly basis.