Bilingual Program Manager, Patient Support Programs

McKesson•Mississauga, ON

1d•CA$86,900 - CA$115,800•Hybrid

About The Position

The Bilingual Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of patient support programs, ensuring operational excellence, client satisfaction, and financial performance. As a key people leader, you will oversee program execution, manage cross-functional teams, and collaborate with clients and internal stakeholders to deliver high-quality, compliant, and patient-centric services. You will drive program performance through KPI management, process optimization, and continuous improvement while ensuring alignment with business objectives and regulatory standards.

Requirements

Bachelor’s degree in Business Administration, Healthcare, or a related field, or equivalent experience.
Minimum 6+ years of professional experience, including experience in healthcare, pharmaceuticals, or patient support programs.
Leadership experience (0–2+ years) with direct or indirect team management responsibilities.
Experience managing Patient Support Programs, case management, or reimbursement services.
Strong experience managing KPIs, SLAs, and program performance metrics.
Fluency in both English and French (required).

Nice To Haves

Experience in specialty pharmacy, pharmaceutical manufacturer programs, or healthcare services delivery.
Knowledge of reimbursement navigation, patient access programs, and healthcare systems in Canada.
Proven ability to lead cross-functional teams in a matrix environment.
Experience supporting client relationship management and business development initiatives.
Strong financial acumen, including budget management and revenue forecasting.
Familiarity with quality audits, compliance frameworks, and continuous improvement methodologies (e.g., Lean, Six Sigma).

Responsibilities

Lead the execution of patient support programs, ensuring delivery is on time, within budget, and aligned with client expectations.
Manage and coach program teams, fostering a high-performance, service-oriented culture.
Serve as the primary client contact, ensuring strong partnerships and high levels of client satisfaction.
Monitor and manage KPIs, SLAs, and financial performance, including revenue tracking and reporting.
Identify and implement process improvements and operational efficiencies to enhance patient and customer experience.
Act as a subject matter expert in Patient Support Programs, case management workflows, and reimbursement processes.
Collaborate cross-functionally (e.g., operations, quality, finance, and business development) to deliver integrated program solutions.
Lead business reviews and strategic discussions with clients to align on short- and long-term objectives.
Support business development initiatives, including identifying growth opportunities and contributing to proposals and presentations.
Ensure compliance with Quality Management Systems (QMS), regulatory standards, and audit requirements.
Maintain accurate program documentation and reporting, including billing and contract deliverables.