Senior Manager, Patient Programs
About The Position
The Senior Patient Program Manager is responsible for driving the strategic evolution and operational excellence of BMS Patients Support Programs (PSPs). Reporting to the Patient and Health Systems Solutions Lead, the Patient Program Manager shapes strategy, designs innovative solutions and strives for enhanced patient access and patient journeys. They serve as the primary point of contact between internal teams and external partners, collaborating closely with cross-functional brand teams, with the broader Market Access, Public Affairs, and Patient Programs team and with partners/vendors as the lead on select patient programs. The Patient Program Manager leads program strategy, manages program operations, oversees, vendor performance and leverages insights to inform program evolution. The patient program manager works in full compliance with laws, regulations, business rules and BMS standards of Business Conduct and Ethics.
Requirements
- 5+ years relevant experience in managing patient support programs in pharmaceutical or related industry
- Vendor management experience
- University Degree in Life Sciences, Health-Related Field, or Business; Advanced degree (MBA) considered an asset
- Enterprise Mindset: builds trust through collaboration, demonstrates judicious use of enterprise resources, ability to make decisions for the greater good of the organization
- Strategic Thinking & Planning: critical thinking, ability to leverage insights and connect barriers and opportunities to impact strategy, project management, anticipates and adjusts for problems and roadblocks
- Access and Health System Acumen: strong understanding of Canadian access and reimbursement, healthcare, and PSP landscape
- Financial & Business Acumen: deep understanding of how initiatives impact performance, create value, optimize resources
- Strong Communication Skills: an ability to simply present complex topics to internally and externally
- Change Agility: curiosity, ability to thrive in uncertainty, able to make decisions and take action without having the full picture
- Digital Agility: tech savviness, an AI capable mindset and self-serve resourcefulness
- Entrepreneurial Edge: takes accountability for execution, results-oriented, ability to drive outcomes, be entrepreneurial, make tough decision and follow through
- Scientific Agility: Ability to quickly learn and process scientific and clinical data
- Bilingualism: verbal and written English and French
- Legal and Compliance adherence: Understanding of local legal, regulatory requirements, understanding of BMS compliance and an understanding of internal approval processes.
Responsibilities
- Lead the planning and development of patient programs including implementation, continuous evolution and potential closure
- Identify opportunities to optimize our Patient Support Programs to enhance patient and health system stakeholder experience and journeys
- Implement digitalization, automation and new technologies to simplify the patient journey and augment program efficiency
- Oversee day‑to‑day operations to ensure seamless patient access, enrolment, and ongoing support
- Monitor program performance through KPIs, dashboards, and operational metrics; identify risks and improvement opportunities
- Manage program financials, including forecasts, budgets, invoices, while ensuring alignment with contracts
- Oversee contracts, scopes of work, and change requests
- Manage performance reviews, escalations, and remediation plans with program suppliers
- Ongoing training of program provider staff to ensure execution of strategy.
- Develop and maintain program workflows and materials
- Support audit readiness, internal reviews, and external audits by maintaining accurate operational records and evidence
Benefits
- Competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
