Bilingual Pharmacy Technician - Spanish (Call Center)
About The Position
McKesson’s Rx Savings Solutions, part of its CoverMyMeds business segment, is seeking a bilingual Spanish Pharmacy Technician to join its member support team. The role helps members understand prescription options, reduce out-of-pocket costs, and navigate pharmacy services using Rx Savings Solutions tools. This is a full-time position based in Overland Park, Kansas, with a hybrid work arrangement available after onboarding. Candidates must speak and write Spanish fluently and professionally. The primary schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. During approximately the first 60 days of training, the schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with training conducted onsite at the corporate headquarters at 435 & Nall in Overland Park. After training, the position offers a hybrid arrangement with some work-from-home flexibility.
Requirements
- Typically requires 3 or more years of related experience.
- Fluent spoken and written Spanish.
- Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments.
- Ability to communicate professionally and empathetically with members and colleagues.
- Demonstrated ability to multitask, problem-solve, and manage deadlines.
- Proven ability to handle confidential information in a regulated environment.
- Comfort navigating computer systems and multiple applications.
- Working knowledge of Microsoft Outlook and Excel, or willingness to learn.
- PTCB Certified Pharmacy Technician credential, or ability to obtain certification within 6 months of hire.
Responsibilities
- Answer inbound calls from members and customers about prescription cost-saving opportunities.
- Educate members on identifying and realizing savings through Rx Savings Solutions tools and services.
- Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
- Make outbound calls to members who request support through the online portal or auto-dialer.
- Coordinate internally to resolve member issues accurately and efficiently.
- Conduct basic research related to pharmacy pricing and medication options.
- Clearly explain the benefits and value of Rx Savings Solutions services.
- Deliver exceptional customer service in every interaction.
- Perform other duties as assigned by management.
Benefits
- Competitive benefits package
- Hybrid work flexibility after successful onboarding
- Annual bonus or long-term incentive opportunities may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
