Bilingual Pet Resource Center Specialist

Arizona Humane Society•Phoenix, AZ

2d•Hybrid

About The Position

The Arizona Humane Society is looking for a dedicated and motivated Bilingual Pet Resource Center Specialist to support pet parents and good samaritans navigate the best options to care for the animals of our community. This is a hybrid opportunity with a mix of working at home and at our South Mountain Campus, working a schedule 8:00 am - 5:00 pm(weekend availability required). If you are a motivated individual who wants to help supply resources to clients for injured, orphaned, stray, healthy, owned, and displaced animals, please continue to read below.

Requirements

High school diploma / GED
Minimum of two years of experience in a customer service OR call center position required.
Must be bilingual English/Spanish.
Must possess excellent customer service and interpersonal skills.
Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers.
Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner, always striving to provide an excellent experience every time to external and internal customers.
Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers.
Ability to display mental and emotional resilience when faced with high stress situations.
Ability to work weekends.

Responsibilities

Efficiently handling constant, incoming calls from multiple queues, as well as make outbound callbacks
Provide resources and information through compassionate counseling
Schedule appointments for various AHS departments supported by the PRC
Collect and enter data using multiple databases
Meet/exceed AHS, PRC, and individual goals/KPI's.

Benefits

Competitive salary
Medical, Dental and Vision Plans
Health Savings Account and Flex Spending Account options
Free Employee Assistance Program
Free Life Insurance, Short Term and Long-Term Disability
401(k) with employer contribution
Generous PTO program
Up to 8 paid holidays per year
Discounts on veterinary services
Discounted bus and light rail passes
Employee Wellness Plans and Activities
Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!