Bilingual Consumer Resource Specialist
About The Position
RIPIN deploys a peer model to support people with special healthcare and education needs across the whole lifespan. Founded in 1991 by a group of parents of children with special needs, RIPIN continues to be peer-led: a majority of our board and more than three-fourths of our staff are parents or caretakers of loved ones with special needs. RIPIN’s peer professionals now help more than 45,000 Rhode Islanders every year navigate healthcare, schools, and other support systems. The Consumer Resource Specialist will provide comprehensive phone and in-person supports to families and individuals navigating state/federal health insurance regulations. The Consumer Resource Specialist will ensure families and individuals are supported in a responsive and timely manner with a primary focus of providing consumers and their families with information, resources, guidance, and assistance using a peer-to-peer support model.
Requirements
- Advanced knowledge of health insurance systems in RI and other human service systems supporting individuals with disabilities and/or special healthcare needs.
- High level of interpersonal skills and excellent communication skills to interact on a professional level with our diverse stakeholders, including parents and professionals
- Ability to convey complex information in a clear and understandable manner
- Fluency (speaking, reading, and writing) in English and Spanish required
- High school diploma/GED required
- Personal experience navigating social, healthcare, and/or education systems and services for self or family member highly desired
- Experience working with and outreaching to diverse populations
- Experience organizing and/or delivering outreach/public awareness campaigns, workshops, and community information sessions
- Provide own reliable transportation with proof of valid driver’s license and RI requirements of auto insurance
Nice To Haves
- Associates Degree or bachelor’s degree in Human Services, Education, or related field strongly preferred
Responsibilities
- Provide daily telephone support to families, community members, and consumers regarding health insurance matters, offering information, resources, support, and problem-solving to assist families in working together with private and public entities.
- Provide wraparound case management and advocacy to consumers with complex needs
- Assist consumers in understanding and accessing informal and formal dispute resolution options and procedural safeguards in health and education.
- Document any grievances: assist in the coordination and submission of grievances as required by funding sources and/or other public and private agencies.
- Refer consumers to other services or public or private agencies for additional supports as needed
- Collaborate with RIPIN staff to continuously develop, assess, and implement outreach plan for call center programs to ensure seamless service delivery and to avoid duplication of services.
- Continuously develop, assess, and implement program awareness campaign to generate consumer utilization of call center resources
- Accept other duties and responsibilities as assigned
Benefits
- RIPIN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
