Resource Center Specialist

St. Charles Inc•Milwaukee, WI

3d•Hybrid

About The Position

This position is responsible for establishing and maintaining a welcoming Owen’s Place environment that can build the independent living skills of youth/young adults that include the critical domains of functioning i.e. working, living, learning, belonging, healing and safety. The mission of Owen’s Place is to provide resources, skills and support that will assist young adults (16-24) in developing positive plans for their individual futures. Owen’s Place will help young adults develop leadership, confidence, and skills for independence and empower them to take ownership of their lives. The Resource Center Specialist will work in conjunction with other Owen’s Place staff to further the mission of the program.

Requirements

Associate’s degree in Human Services or related field required
Experience working with the target population required
Ability to communicate in languages other than English preferred
Ability to promote Owen’s Place verbally, in writing and via social media outlets
Experience in human services and case management highly preferred
Able to work and communicate effectively with families to implement problem solving strategies, understand issues, and make effective connections for services
Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each.
Strong public speaking and communication skills in order to connect and develop community relationships
Excellent critical thinking able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Highly developed organizational skills and able to manage multiple priorities
Knowledge and experience in using Microsoft Office suite and other office systems.
Able to work flexible hours, including evenings and weekends depending on program needs.
Valid Wisconsin driver’s license and liability insurance required.
Ability to use vehicle for work related duties according to the agency’s insurance liability standards.

Nice To Haves

Bachelor’s degree preferred
Ability to communicate in languages other than English preferred
Experience in human services and case management highly preferred

Responsibilities

Designs and facilitates groups based on the needs of youth (i.e., financial literacy, employment prep, post-secondary options or dealing with mental health concerns).
Provide staffing of all activities at Owen’s Place.
Provide 1:1 support to center members as needed to include making proper referrals for additional resources.
Supports and provides coverage to Owen’s Place Manager in daily operation of Owen’s Place.
Create short term service plan goals for members and assist them with fulfilling in agreed upon timeframe.
Support all young adults with independent living needs by providing knowledge on housing, employment, and other necessary skills.
Help young adults create a standard and strengths-based resume that will help them obtain employment.
Assist with and help develop the Youth Advisory Council and any other youth directed coalitions. Oversee and support youth council meetings with peer mentors and specialists.
Assist with and build a “library” of resources in critical domain areas (i.e. employment, education, etc).
Create and implement an outreach plan focused on educational, employment and other supportive services, within the community that will enhance opportunities for young adults who utilize Owen’s Place.
Creation and maintenance of employment bulletin boards for client review. Post community employment opportunities that young adults will qualify for weekly.
Make connections with employers in community and keep in consistent contact with them on potential job placement opportunities.
Keep center records updated according to program requirements – to include providing and tracking record of weekly outreach to community.
Represent the program and agency by participating and leading coalitions in the community to bring awareness to Owen’s Place.
Work to cultivate new community-based partnerships, as well as maintain existing relationships with other collaborative partners.
Create and manage a database of community partners, as well as follow up and communicate in a timely and consistent manner.
Identify and participate in community-based activities and functions that address youth concerns and encourage young adults to participate.
Establish and maintain relationships with transitional agencies in the community, both formal and informal.
Promote and support the mission of Owen’s Place with all activities (i.e., via utilizing social media and other virtual platforms).
Provide a pleasant and inviting atmosphere. Interact with members in a positive and therapeutic manner.
Maintain client confidentiality within all written and verbal communications.
Track and report weekly outreach efforts to Owen’s Place administrative team.
Adheres to St. Charles Youth and Family Services Policies and Procedures.