Resource Center Specialist

Pioneer Bank • Roswell, NM

2d • $16 - $18 • Onsite

About The Position

Resource Center Specialist
Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Roswell, NM as a Resource Center Specialist!
As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour. Pioneer Bank offers amazing benefits and perks, including:
Medical, dental, vision, and life insurance
401(k)
Paid time off (PTO)
Paid holidays
Tuition reimbursement
DISCOVER WHO WE ARE
Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture!

Requirements

• High school diploma or equivalent
• Ability to use a computer keyboard and a 10-key calculator by touch
• Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
• Strong communication and interpersonal skills
• Basic computer skills

Nice To Haves

• Having at least 1 year of relative job experience is a plus!

Responsibilities

• Assisting customers with all questions and issues related to their accounts via phone.
• Using extensive knowledge of our products and services regularly.
• Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement.
• Handling retail internet banking solutions, customer phone services, branch reports, and file maintenance.
• Managing mobile banking solutions, bill pay solutions, and business internet banking solutions.
• Addressing Visa card issues, including foreign authorizations and disputes.
• Processing ACH/check stop payments and check orders.
• General clerical duties.

Benefits

• Medical, dental, vision, and life insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED