Bilingual Personal Banker

First National Bank Texas•Richardson, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, handling cash and assisting customers with banking transactions. The role evaluates new and existing customer relationships to identify appropriate bank products and services, meets assigned monthly new-account production goals, and may involve prospecting in store aisles. The banker serves a diverse customer base, including a large Spanish-speaking population, and follows established bank policies and supervisor direction. The position processes deposits, cash payments, wires, cash advances, and other banking services; accurately records transactions and balances daily operations; and helps protect the bank by verifying funds, endorsements, and identification. Regular, punctual attendance is required. Schedules depend on business needs and may change.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying out cash in a high-volume sales environment.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification to guard against counterfeit checks and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide banking services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors that relate to the bank and its functions.
Maintain regular, predictable, and punctual attendance.