Bilingual Personal Banker

First National Bank Texas•Pearland, TX

11d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service involving cash receipt and payment in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, follows established bank policies and supervisor direction, and is accountable for meeting assigned monthly new-account production goals. The position serves a diverse customer base, including a large Spanish-speaking population, and requires clear, professional communication in both Spanish and English. The banker processes deposits and withdrawals, verifies cash and checks, checks endorsements, guards against counterfeit checks and identification, enters transactions into a computer, and balances daily operations. The role also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processes Western Union wires and cash advances, and cross-sells bank products and services. Other duties related to the bank and its functions may be assigned by supervisors. The position requires regular and predictable attendance and punctuality. Approval limits are based on established authority levels. Schedules are prepared according to business needs and may change at any time. The work may involve extended periods of standing or walking, as well as a high-volume, stressful, and noisy environment. The employee must operate a computer and other office machinery and be able to lift up to 50 pounds.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Must be able to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include prospecting in store aisles.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash carefully to guard against counterfeit checks and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors as they relate to the bank and its functions.
Maintain regular and predictable attendance and punctuality.