Bilingual Personal Banker

First National Bank Texas•Springdale, AR

19d

About The Position

Under direct supervision, the Bilingual Personal Banker provides customer service and handles cash transactions in a high-volume sales environment. The role evaluates customer relationships and offers banking products and services to new and existing account holders. It serves a diverse customer base, including a large Spanish-speaking population, and requires clear, professional communication in both Spanish and English. The position includes processing deposits and payments, completing other financial transactions, accurately recording and balancing daily operations, and meeting assigned monthly new-account production goals. The banker follows established bank policies and supervisory direction, participates in active sales activities that may include in-store aisle prospecting, and maintains regular, punctual attendance. Approval limits are based on established authority levels.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 lbs.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate customer relationships and offer bank products and services to new and existing account holders.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in active sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against accepting counterfeit items or invalid identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors relating to the bank and its functions.
Maintain regular, predictable attendance and punctuality.