Bilingual Personal Banker

First National Bank Texas•Edinburg, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment while handling cash transactions. The role evaluates relationships with new and existing account holders to offer bank products and services, follows established bank policies and supervisor direction, and is accountable for monthly new-account production goals assigned by upper management. The position serves a diverse customer base, including a large Spanish-speaking population, and may involve in-store aisle prospecting. The banker processes deposits and payments, verifies cash and checks, checks endorsements and identification, enters transactions into a computer, and issues receipts. The role also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, and processes Western Union wires and cash advances. Regular, predictable attendance and punctuality are required. Approval limits follow established authority levels. Schedules are based on business needs and may change.

Requirements

Be at least 18 years of age.
Have a high school diploma or high school equivalency, or currently be attending high school.
Communicate clearly and professionally in both Spanish and English.
Work a flexible schedule that may include evenings, weekends, and holidays.
Successfully pass a background investigation according to company policy.
Work effectively with coworkers in a team environment.
Stand or walk for extended periods, depending on branch location.
Work in a high-volume, stressful, and noisy environment.
Operate a computer and other office machinery.
Lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate relationships with new and existing account holders to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification carefully to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular and predictable attendance and punctuality.