Bilingual Personal Banker

First National Bank Texas•Frisco, TX

36d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships to offer bank products and services, follows established bank policies and supervisor direction, and is accountable for monthly new-account production goals assigned by upper management. The position serves a diverse customer base, including a large Spanish-speaking population, and may involve in-store aisle prospecting. The banker processes deposits and cash withdrawals, verifies cash and check amounts and endorsements, examines cash and identification for counterfeits, records transactions accurately, and balances daily operations. The role also enters transactions into a computer, issues receipts, prepares and sells money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processes Western Union wires and cash advances, and cross-sells bank products and services. Approval limits are based on established authority levels. Regular, predictable attendance and punctuality are required, along with other bank-related tasks requested by supervisors. The work may require standing or walking for extended periods, depending on branch location, and operating a computer and other office machinery. The environment may be high-volume, stressful, and noisy. Schedules are based on business needs and may change at any time; the position must accommodate a flexible schedule that includes evenings, weekends, and holidays. The role requires the ability to lift up to 50 pounds.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service, including receiving and paying cash.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures, record transactions accurately, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification carefully to guard against counterfeit items and fraudulent identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank products and services.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.