Bilingual Personal Banker

PNC Bank•Longmont, CO

26d•Onsite

About The Position

The Bilingual Personal Banker works within PNC's Branch Banker organization and is based in Longmont, Colorado. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to support customers' financial wellbeing, and collaborates with ecosystem partners to grow customer relationships. The banker delivers a differentiated customer experience, positions PNC solutions, and supports customer loyalty and revenue growth through a defined sales process and a full PNC conversation at every client interaction. Spanish speaking ability is required. This is an in-office role; PNC describes itself as an in-office company and encourages candidates to clarify workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Spanish speaking ability is required.
Typically, at least 3 years of experience is required.
An associate degree or equivalent is typically required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Perform lobby engagement activities to connect with customers and position products that meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and using heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service