Bilingual Personal Banker

First National Bank Texas•Arlington, TX

11d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates relationships with new and existing account holders to offer appropriate bank products and services, follows established bank policies and supervisory direction, and is accountable for monthly new-account production goals assigned by upper management. The position serves a diverse customer base, including a large Spanish-speaking population, and may involve prospecting in store aisles. The role processes deposits and payments, accurately records transactions, and balances daily operations. It also sells and prepares money orders, cashier’s checks, bank-to-bank wires, certificates of deposit, Western Union wires, and cash advances. Regular and predictable attendance and punctuality are required. Approval limits are based on established authority levels. Schedules are prepared according to business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate relationships with new and existing account holders to offer bank products and services.
Follow established bank policies and supervisory direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash carefully to guard against accepting counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors as they relate to the bank and its functions.
Maintain regular, predictable attendance and punctuality.