Bilingual Personal Banker

First National Bank Texas•Phoenix, AZ

18d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service while receiving and paying cash in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer appropriate bank products and services, follows established bank policies and supervisor direction, and is accountable for achieving assigned monthly new-account production goals. The position may involve prospecting in store aisles and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and withdrawals, verifies cash and checks, checks endorsements, guards against counterfeit checks and identification, enters transactions into a computer, and issues receipts. The role also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processes Western Union wires and cash advances; and cross-sells bank services and products. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels. Schedules are prepared according to business needs and may change at any time. FNBT is an equal opportunity employer.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to get along with co-workers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate relationships with new and existing account holders to offer bank products and services.
Follow established bank policies and supervisor direction.
Achieve assigned monthly new-account production goals.
Participate in an active sales environment, which may require in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash carefully to guard against counterfeit checks and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors relating to the bank and its functions.
Maintain regular, predictable attendance and punctuality.