Bilingual Personal Banker

PNC•Longmont, CO

27d•$45,375 - $75,625•Onsite

About The Position

At PNC, the Bilingual Personal Banker works within the Branch Banker organization and is based in Longmont, Colorado. Spanish speaking ability is required. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to generate revenue and customer loyalty. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The banker conducts proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation with each client interaction, recommends appropriate solutions, and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. It also educates customers about ways to manage financial transactions using available technology and resources, resolves customer problems, manages risk within established policies and limits, and participates in efficient, accurate branch operations. The position typically requires an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience is required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The posting lists no degree and no required certifications. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Spanish speaking ability is required.
Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Related experience or product knowledge is typically required.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.