Bilingual Performing Loan Consultant

TEKsystems • Tempe, AZ

1d • Onsite

About The Position

We are seeking motivated, bilingual customer service professionals to join a fast-paced mortgage servicing call center. In this role, you will support homeowners across the country by handling both inbound and outbound calls, assisting with mortgage-related questions, and helping customers resolve past-due balances through customized payment solutions. This is an excellent opportunity for individuals looking to break into the financial services industry and build long-term career growth within a stable and performance-driven environment.

Requirements

• Fluent in both English and Spanish
• Strong customer service experience, preferably in a call center environment
• Ability to manage inbound and outbound calls with confidence and professionalism
• Comfortable working in a fast-paced, metrics-driven environment
• Strong attention to detail and ability to navigate multiple systems
• Basic technical proficiency (Microsoft Office, systems navigation, data entry)
• Comprehensive background check required (covering history from age 18 onward)
• Credit check required as part of the hiring process

Nice To Haves

• Experience in collections, financial services, or mortgage servicing
• Familiarity with handling delinquent accounts or payment arrangements
• Previous exposure to high-volume call environments

Responsibilities

• Handle a high volume of inbound and outbound calls in a call center environment
• Communicate with homeowners regarding past-due mortgage payments and account status
• Identify causes of delinquency and develop practical repayment solutions
• Process payments and assist with general mortgage servicing inquiries (escrow, payoff, etc.)
• Refer qualified customers to refinancing opportunities when applicable
• Accurately document all customer interactions and account updates
• Maintain professionalism, empathy, and strong communication during sensitive financial conversations
• Meet performance metrics including call quality, schedule adherence, and resolution rates

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees