Bilingual Patient Service Representative Clinic

Ascension • Nashville, TN

2d • Onsite

About The Position

This role is at the Holy Family Health Center, a Primary Care facility in Nashville, TN. The Bilingual Patient Service Representative will champion the patient experience by providing a warm, professional welcome, guiding patients through check-in/out, and ensuring accurate records. They will navigate the care journey by managing schedules, confirming appointments, and handling medical record requests. Additionally, they will provide financial clarity by verifying insurance, authorizations, and precertifications, and assisting with co-payments and billing questions. The role also involves ensuring accuracy and flow by submitting daily service charges, reconciling deposits, and providing essential clerical support to maintain an organized and welcoming environment.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Proactively manage schedules, confirm appointments, and handle medical record requests.
• Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions.
• Submit daily service charges, reconcile deposits, and provide essential clerical support.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED