Bilingual Patient Navigation (Non-Clinical)

Guideway Care•Birmingham, AL

1d•$18 - $20•Remote

About The Position

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ As a Bilingual Care Guide, You will support patients and their caregivers to identify and resolve practical, social, physical and emotional. Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution. This is your opportunity to make a difference for patients and caregivers!

Requirements

Proficiency with a personal computer
Technical and analytical skill set
Excellent communication, organizational and interpersonal skills are necessary
Bilingual in Spanish and English
Able to work remotely at home in a private HIPAA compliant workspace
Able to house company equipment needed to perform job
Broadband Internet Access
Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
Ability to hear in normal range and wear a headset / earpiece
Good visual acuity to read computer screens, scripts, forms etc.
May sit 100% of the time when taking calls
Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
This is a Safety-Sensitive Position
Due to responsibilities involving patient communication, healthcare coordination, scheduling accuracy, and access to protected health information, this role requires sustained attention, sound judgment, and the ability to safely and effectively perform essential job duties.
Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

Nice To Haves

Experience with Microsoft Excel preferred
Bachelors preferred, but the equivalent professional experience will be considered

Responsibilities

Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis.
Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient’s experience.
Proactively research, identify and examine new community resources that can be used to assist patients.
Participate in a growing professional network defining the standard for care guidance by disease state.
Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare.
Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company.
Help address the non-clinical factors that have a large impact on overall patient health, Guideway helps providers improve patient outcomes, increase patient satisfaction, reduce unnecessary utilization, and meet and exceed quality requirements.
Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company policies.
Be held to productivity expectations that ensure high-quality, timely delivery for our clients and support the overall success of the Care Guide program.
This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.