Bilingual Non-Clinical Care Coach

Humana • Puerto Rico, TX

1d • $43,000 - $58,100 • Remote

About The Position

The Bilingual Care Coach works as a non-clinical member of the care management team. You will employ a variety of approaches to evaluate and support a member's optimal wellness in this role. This is a remote position, and the Care Coach work assignments are often straightforward and of moderate complexity.

Requirements

• Must reside in Puerto Rico for this position.
• Associate degree in any subject (No ADN, RN or LPN degrees).
• Must be bilingual in English and Spanish (reading, writing and speaking).
• 2 or more years of experience in direct adult patient care (e.g., long-term care, home and community-based services, hospital/facility setting, case management, or managed care organizations).
• Experience working with members of a healthcare team.
• Experience navigating a variety of electronic software programs, including electronic medical records.
• Experience building relationships with internal and external customers.

Nice To Haves

• Bachelor's degree in an Allied Health Science.
• Experience working with elderly or chronically ill patients.
• Experience with Medicare and Medicaid patients.
• Experience conducting health assessments with patients.
• Experience assisting patients with health benefits and coordinating care.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.

Responsibilities

• Conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.
• Assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.
• Coordinate services and connect members to appropriate clinical and community resources to support health outcomes.
• Identify and resolve barriers that impede effective care and member independence.
• Monitor progress toward desired health outcomes and adjust care strategies as appropriate.
• Maintain strict adherence to compliance requirements and navigate multiple computer systems simultaneously while engaging members in a structured environment with limited schedule flexibility.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree