Patient Service Representative (Non-Clinical, Bilingual) - Remote in Indiana

Indiana Health Centers, Inc. • Indianapolis, IN

9d • $16 - $18 • Remote

About The Position

Indiana Health Centers, Inc. (IHC) is seeking a bilingual (Spanish) Non-Clinical Patient Service Representative (PSR) to join their Corporate team. The PSR is responsible for ensuring a positive and consistent customer service experience for IHC patients by handling phone calls to schedule and reschedule appointments, make reminder calls, and address other patient care-related questions. This role is crucial in improving the patient experience from their initial contact through assisting with treatment plan steps like specialist referrals.

Requirements

• Graduation from a standard high school, or equivalent (required)
• Medical Scheduling experience (required)
• Lives in the state of Indiana (required)
• Bilingual in Spanish (required)
• Demonstrate high detail orientation and accuracy.
• Perform responsibilities accurately, efficiently, and timely.
• Demonstrate knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines.
• Follow standard work procedures.
• Participate in process improvement projects as required.
• Demonstrate office equipment and computer skills, including data entry.
• Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Nice To Haves

• Medical customer service experience
• Remote work experience

Responsibilities

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
• Processing appropriate patient paperwork in a timely manner.
• Educating patients regarding documents they will need to provide at the time of service.
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system.
• Communicating with patients care team as necessary.

Benefits

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED