Patient Navigation Specialist
About The Position
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions. NavDx®, our blood-based DNA test, helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management throughout the care journey. Our team is committed to expanding access to actionable insights that support more informed cancer care. As a Patient Navigation Specialist, you will coordinate the logistics and communication needed to ensure successful sample collection and testing for patients enrolled in our surveillance program. This role focuses on direct patient support, scheduling mobile blood draws, and working closely with phlebotomy vendors and internal systems.
Requirements
- High school diploma or equivalent degree is required
- Proficiency with SalesForce or a similar CRM platform.
- Strong written and verbal communication skills
- Highly organized with excellent attention to detail and time management skills.
- Comfortable working in a fast-paced environment and adapting to new tools and processes.
- Previous experience in a client-facing, administrative, or operations support role.
- Familiarity with tools or platforms that integrate with SalesForce.
Responsibilities
- Serve as the main point of contact for patients requiring mobile blood draws.
- Coordinate scheduling between patients and mobile phlebotomy vendors.
- Monitor and update case statuses in Salesforce to reflect current progress (e.g., kit shipped, appointment scheduled, sample received).
- Reach out to patients to collect missing information or reschedule as needed.
- Provide exceptional service and guidance to patients throughout the testing process.
- Escalate clinical questions or unusual case issues to the appropriate internal contact.
- Maintain detailed and timely case notes in Salesforce.
- Provide backup support to the Senior Patient Navigation Specialist when needed (e.g. inbox coverage, TRF routing, or special communications).
- Adhere to all internal privacy and compliance policies, including HIPAA.
Benefits
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Living Donor Employee Recovery Policy (up to 30 days paid leave annually for organ or bone marrow donation)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
