Bilingual Insurance Coordinator

Aston Carter•Dallas, TX

9d•$18 - $20•Onsite

About The Position

The Bilingual Patient Insurance Support Specialist provides in-person education and administrative support to patients during their treatment window in healthcare clinic settings. The role helps patients understand insurance options and complete required paperwork in English and Spanish, with a focus on Medicare Advantage and health insurance exchange support. It involves direct patient interaction and collaboration with clinic staff, along with accurate documentation, reporting, and participation in daily virtual huddles. This is a contract position based in Dallas, Texas, and is fully onsite. The role requires regular travel between assigned nearby clinics using personal transportation; mileage is reimbursed from the employee’s home or base clinic. The work environment is patient-focused, fast-paced, and administrative. Professional, clinic-appropriate attire is expected.

Requirements

Proficiency in both English and Spanish, with the ability to communicate clearly and professionally in both languages.
Ability to travel between clinics in the assigned geographic area using personal transportation.
Comfort interacting directly with patients in a healthcare clinic setting, including discussing insurance and paperwork.
Strong organizational skills for managing paperwork, forms, and patient documentation.
Ability to capture effective notes and accurately log patient engagement activities consistently.
Willingness to participate in daily virtual huddles with the supervisor and team.
Ability to provide daily patient contact reporting and results in a structured format.
Customer service skills focused on helpful and respectful patient support.
Basic understanding of health insurance, including coverage and verification concepts.

Nice To Haves

Experience providing administrative support in a healthcare or insurance-related environment.
Familiarity with insurance verification processes and coverage discussions.
Background in customer service or patient support roles.
Experience working in clinic settings and collaborating with clinical staff.
Comfort using basic technology tools for virtual meetings and reporting.

Responsibilities

Meet with identified patients in clinics during their treatment window to provide insurance education and support in English and Spanish.
Review Medicare Advantage education handouts and explain plan options clearly.
Connect patients with independent insurance brokers for additional enrollment support when needed.
Assist patients with health insurance exchange eligibility paperwork, including reviewing documents and helping complete forms accurately.
Provide bilingual translations for Spanish-speaking patients regarding insurance coverage, benefits, and related questions.
Organize patient paperwork and ensure forms and documents are complete, accurate, and properly filed.
Record clear notes on patient engagement and document the outcomes of interactions.
Participate in daily virtual huddles with the supervisor and team to review activities, share updates, and align priorities.
Provide daily reports on patient contacts and results, maintaining accurate outreach and support records.
Travel between assigned clinics within the defined geographic area to meet with patients and support clinic teams.
Provide courteous, professional, supportive, and empathetic customer service to patients and clinic staff.
Apply a basic understanding of health insurance coverage and verification concepts when assisting patients.