Bilingual Patient Coordinator & Scheduling

BruntWork

3d•Remote

About The Position

We are looking for a Spanish Bilingual Patient Coordinator & Scheduling specialist to be the welcoming face and primary coordinator for our growing practice. In this key role, you will leverage your expertise in Electronic Medical Records (EMR/EHR), insurance verification, and online platforms like Zocdoc to streamline patient registration and appointment management. Candidates with previous experience in a medical office, patient scheduling, or healthcare administration are ideal to help us deliver an efficient, compassionate onboarding experience. Bring your excellent bilingual communication skills to our team and directly impact the quality of care our diverse patient community receives!

Requirements

Excellent verbal and written Spanish and English communication skills.
Strong organizational, multitasking, and time-management abilities.
High attention to detail and accuracy.
Ability to work efficiently in a fast-paced medical office environment.
Professional, dependable, and customer-service oriented.
Ability to work independently while collaborating effectively with the healthcare team.
Basic computer proficiency and the ability to quickly learn new software systems.

Nice To Haves

Previous experience in a medical office, healthcare administration, medical reception, or patient scheduling role.
Experience working with Electronic Medical Records (EMR/EHR).
Familiarity with insurance verification processes.
Experience using online scheduling platforms such as Zocdoc.
Bilingual (English/Spanish) is strongly preferred to better serve our diverse patient population.

Responsibilities

Answer all incoming new patient calls professionally, courteously, and efficiently.
Obtain patient demographic information, insurance details, and the reason for the visit.
Triage patients based on their diagnosis, symptoms, or chief complaint to ensure they are scheduled with the appropriate provider and clinic location.
Schedule appointments accurately according to provider availability, office protocols, and scheduling guidelines.
Address patient inquiries while providing a positive and professional customer experience.
Escalate urgent scheduling concerns or patient issues to management when appropriate.
Create new patient charts within the Electronic Medical Record (EMR) system.
Enter complete and accurate demographic information.
Upload insurance cards, identification, and any required documentation.
Verify insurance eligibility when applicable.
Ensure all registration information is complete and accurate prior to the patient's appointment.
Maintain confidentiality and HIPAA compliance when handling patient information.
Monitor Zocdoc throughout the business day for new appointment requests.
Transfer all Zocdoc appointments into the EMR promptly.
Create charts for all new Zocdoc patients.
Enter patient demographics, insurance information, and appointment details accurately into the EMR.
Contact patients when additional information is required before their appointment.
Ensure Zocdoc schedules and the EMR remain synchronized throughout the day.
Maintain accurate patient records and appointment information.
Communicate scheduling conflicts or patient concerns to management immediately.
Coordinate with providers and office staff to ensure efficient scheduling workflows.
Support daily administrative tasks as assigned to maintain smooth clinic operations.