Patient Scheduling Coordinator

Texas Physical Therapy Specialists•San Antonio, FL

2d•$17 - $18•Hybrid

About The Position

This is a remote customer service and administrative role with opportunities for growth within Texas Physical Therapy Specialists (TexPTS), a member of the Confluent Health family. As a Remote Patient Scheduling Coordinator, you will combine customer service, scheduling, administrative support, and call center responsibilities to help patients connect with the care they need. You will answer questions, solve problems, coordinate appointments, and work closely with clinic teams to create a positive patient experience. Healthcare experience is a plus, but not required. Candidates with backgrounds in customer service, call centers, scheduling, reception, hospitality, administrative support, or other service-focused roles are encouraged to apply. After completing paid onsite training in Live Oak, TX, you will transition to working remotely. Remote candidates must be local to the San Antonio, TX- Live Oak area.

Requirements

Exceptional customer service skills and a positive attitude.
Strong verbal and written communication skills.
Excellent organization and attention to detail.
The ability to multitask and manage competing priorities.
Strong problem-solving skills and the ability to take initiative.
Computer proficiency and the ability to learn new technology quickly.
The ability to work independently while also being a strong team player.
High school diploma or GED.
Ability to work efficiently in a fast-paced, high-volume environment.
Strong attention to detail and accuracy.
Reliable internet connection and appropriate workspace for remote work.
Ability to successfully complete required training.

Nice To Haves

Healthcare experience is a plus, but not required.
Customer service or other service-focused experience preferred.
Experience in customer service, call centers, scheduling, reception, hospitality, administrative support, or healthcare is a plus.
Healthcare experience is preferred, but not required.

Responsibilities

Answer incoming calls and assist patients with scheduling and general questions.
Schedule new patient appointments for assigned physical therapy clinics.
Provide exceptional customer service and create a positive experience for every patient.
Listen to patient needs, identify solutions, and resolve questions or concerns in a timely manner.
Coordinate with clinic teams to ensure patients are scheduled appropriately.
Accurately enter and update patient information in computer systems.
Verify insurance information and assist with referrals and authorization requirements.
Follow up with patients, physician offices, and internal teams as needed.
Manage voicemails, emails, and other scheduling requests.
Document calls and patient interactions accurately.
Request and upload required documentation into electronic medical record systems.
Communicate with referring providers and internal departments to ensure a smooth scheduling process.
Follow established scheduling procedures and quality standards.
Meet individual and team performance goals and participate in training, coaching, and team meetings.