Bilingual Representative, Patient Care

Tilray Brands, Inc.•Quebec, QC

18d•CA$21•Remote

About The Position

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages. Bilingual Patient Care Representative Remote Looking to develop your career at the forefront of a rapidly expanding industry? Job Summary: Reporting to Patient Care Supervisor, Patient Care Representatives are responsible for maintaining, educating, assisting, and retaining patients and helping them purchase medical cannabis. This position will require the successful candidate to be fluent in English and French. Status: This posting is for an existing vacancy.

Requirements

Fluent in both written and spoken English and French (must)
Strong interpersonal and motivational skills
High-level problem identification and issue resolution skills
Excellent communication skills for liaising and communicating with sales reps and internal departments.
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Strong knowledge of the Cannabis Act and Regulations
Strong work ethic and positive team attitude
Proven ability to effectively use Microsoft Office Applications
Typing speed of 50-80 words per minute.

Nice To Haves

Post-secondary education in related field is an asset

Responsibilities

Manage the needs of our English and French patients through our various communication channels (phone, email, chat)
Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands
Ability to maintain strict record keeping standards in relation, but not limited to registration and renewal of new patients
Communicate effectively within department and support teams in other departments
Utilize skills to assist on identified and assigned tasks based on business needs
Coordinate with team to maintain adequate queue coverage and balance with off-phone duties
Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams
Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
Utilize inbound and outbound calls to generate revenue
Engage in ongoing training to adapt in an often-changing regulatory landscape
Assist Supervisor and Leads with various duties based on business needs