Bilingual Patient Care Contact Center Representative

ACHN • Chicago, IL

2d • Hybrid

About The Position

Answer calls in a courteous, professional, efficient, and prompt manner. Pre-register new patients into the Epic EMR system. Schedule patient appointments using the Epic EMR system. Verify patient insurance/benefits, as appropriate. Respond to patient inquiries and complaints. Direct patient phone calls to the appropriate destination when beyond scope. Complete outbound calls to patients to schedule future appointments. Return patient calls/messages and provide additional information as necessary. Adhere to all HIPAA and ACCESS policies regarding patient privacy. Other duties as assigned.

Requirements

• High school diploma or GED
• Two years’ relevant experience in customer service (health care preferred)
• Willing to work flexible hours
• Basic proficiency in computer skills
• Bilingual (English and Spanish) required

Nice To Haves

• Medical terminology knowledge preferred

Responsibilities

• Answer calls in a courteous, professional, efficient, and prompt manner
• Pre-register new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Benefits

• Tuition reimbursement
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED