Bilingual Patient Care Contact Center Representative
About The Position
We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities. ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process. The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.
Requirements
- High school diploma or GED
- Two years’ relevant experience in customer service (health care preferred)
- Willing to work flexible hours
- Basic proficiency in computer skills
- Bilingual (English and Spanish) required
Nice To Haves
- Medical terminology knowledge preferred
Responsibilities
- Answer calls in a courteous, professional, efficient, and prompt manner
- Pre-registering new patients into the Epic EMR system
- Schedule patient appointments using the Epic EMR system
- Verify patient insurance/benefits, as appropriate
- Respond to patient inquiries and complaints
- Direct patient phone calls to the appropriate destination when beyond scope
- Complete outbound calls to patients to schedule future appointments
- Return patient calls/messages and provide additional information as necessary
- Adhere to all HIPAA and ACCESS policies regarding patient privacy
- Other duties as assigned
Benefits
- Tuition reimbursement
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
