Patient Contact Center Representative

Waccamaw Dermatology, LLC•Myrtle Beach, SC

3h•Onsite

About The Position

The Patient Contact Center Representative will be responsible for the scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling patients for appointments, as well as responding to messages in our online application and always providing professionalism and service excellence.

Requirements

High School diploma, or equivalent, required.
1-2 years call center or customer service experience required
Excellent communication and organizational skills
Typing Skills: Average 40 WPM

Responsibilities

Answers phones, schedule and confirm patient appointments, and register patient demographic and insurance information.
Ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.
Ability to verify all insurance detail
Ability to multi-task and work in a fast-paced environment
Completes requests by always greeting all patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
Ability to deescalate dissatisfied patients and offering patient assistance and support as needed
Secures information by completing all necessary actions required within the assigned system and established procedures. Contributes to team effort by accomplishing all related tasks as needed.
Provides superior customer service excellence at all times.
Remains flexible on behalf of the position and the team
Ability to interact both positively and professionally through multiple departments within the practice.
Ability to work both independently as well as within a team environment.
All other duties as assigned