Bilingual Outbound Tele Sales Agent

CenterWell

4d • $45,000 - $60,900 • Remote

About The Position

The Outbound Tele Sales Agent conducts selling activities within a primary care setting. The Outbound Tele Sales Agent will make 45 outbound calls per day with the goal of getting our patients back into our clinics and reaching out to new patients who want to join our clinics. 10 patients per month to visit our clinics is the goal. Excellent customer service with the ability to find solutions is the key to victory. The Outbound Tele Sales Agent is responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations. Proactively anticipates patients' needs in order to provide guidance and stellar customer service. Effectively describes services offered and sells prospective patients on the clinical care model. Documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Ensures that quality and productivity standards are maintained while working independently. Follows established guidelines/procedures.

Requirements

• Strong verbal communication skills
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Proficient in Microsoft Outlook, Word, and Excel
• Passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Bachelor's degree
• Telephonic sales experience (inbound, outbound)
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Responsibilities

• Make 45 outbound calls per day with the goal of getting patients back into clinics and reaching out to new patients.
• Win back and re-engage Medicare eligible patients through telephonic conversations.
• Proactively anticipate patients' needs to provide guidance and stellar customer service.
• Effectively describe services offered and sell prospective patients on the clinical care model.
• Document and modify contact notes across multiple systems.
• Maintain quality and productivity standards while working independently.
• Follow established guidelines/procedures.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED