Bilingual National Operations Support Agent- CM&R
RBC•Mississauga, ON
•Onsite
About The Position
In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.
Requirements
- Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
- Familiar with key referral sources
- Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook
- Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment
- Proven ability in supporting customers and service partners, and professional oral and written communication skills in English and French
- Ability to accept, adapt and implement change in a fast paced environment
- Ability to multitask efficiently, including navigating through various systems while on the phone with clients
Nice To Haves
- Credit Management & Recoveries experience
- Banking knowledge of personal and card products
- Call center experience
Responsibilities
- Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners
- Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt
- Fulfill client needs at first point of contact with incoming work received from services partners through various channels
- Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines
- Contribute to the overall success of the team by sharing new ideas and best practices
- Proactively recommend suggestions and solutions to improve efficiency
- Consistently provide superior responsive service to client fax / e-mail / telephone requests
Benefits
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
