Reservations Agent - Bilingual

Kalahari Resorts & Conventions•Wisconsin Dells, WI

9h•Onsite

About The Position

At Kalahari Resorts & Conventions, we craft unforgettable experiences at our African-inspired resorts, which feature America’s Largest Indoor Waterparks, world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers. As a family-owned company, our Promise is to Lead with Love, caring deeply for guests, associates, and communities. We are also committed to bringing clean water to one million people in Africa through our partnership with charity water. Kalahari Resorts & Conventions is seeking a Bilingual Reservations Agent for a base plus commission paid position. This role is responsible for providing friendly and efficient service to all guests by taking, recording, and cancelling reservations, with an understanding of how to maximize revenue and occupancy. The agent will embody the Promise to Lead with Love, guiding, supporting, and inspiring associates while delivering extraordinary guest experiences, and their professionalism will set a positive tone for Kalahari.

Requirements

Computer experience
Being bilingual in Spanish is required.
Ability to remain in a stationary position 90% of the time.
Flexible schedule that could include Weekends and Holidays

Nice To Haves

Background consisting of previous experience in retail, customer service or sales environment preferred.

Responsibilities

Ability to adapt to changes quickly and shift your approach or method to best fit the situation during frequent changes, delays, or unexpected events.
Offer product knowledge to ensure sales are completed.
Be passionate about all Kalahari Goals and initiatives.
Contribute to positive team relations through effective communications, teamwork and partnerships with co-workers and management team.
Provide friendly and efficient service to all guests while taking, recording, and cancelling reservations.
Maximize revenue and occupancy for Kalahari Resorts.