National Operations Manager

Channel Partners

1d • $75,000 - $80,000 • Remote

About The Position

The National Operations Manager is responsible for leading end‑to‑end operational execution of FlexForce field programs across multiple clients and markets. This role directly manages the Field Operations Manager (FOM) team and serves as the primary operational bridge between field leadership, shared services teams, and Client Services. The National Operations Manager ensures consistent KPI delivery, operational excellence, and scalable execution while supporting client needs in alignment with Sr. Director, Client Services. The role drives national field performance, develops operational standards, and ensures FlexForce delivers high‑quality execution across all programs. This position requires candidates to reside in the Central Time Zone.

Requirements

• Bachelor’s degree or equivalent work experience preferred
• 5+ years of experience in retail, agency, or field operations environments
• Proven experience leading teams and managing multi-location programs
• Strong background in client service and operational execution
• Excellent written, verbal, and presentation skills
• Strong leadership, coaching, and mentoring capabilities
• Highly analytical with the ability to translate data into action
• Results-oriented mindset with a focus on performance, efficiency, and ROI
• Strong strategic thinking and complex problem-solving skills
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• High level of integrity, self-awareness, and professionalism
• Ability to work adjusted schedules and weekends as needed

Responsibilities

• Manage, coach, and develop a team of Field Operations Managers responsible for daily oversight of large, multi‑client FlexForce field teams
• Conduct performance planning, coaching sessions, and talent development, ensuring FOM accountability to program goals and execution standards
• Build a culture of performance, continuous improvement, and operational consistency across all markets
• Own national execution of FlexForce programs supporting multiple clients simultaneously, ensuring 100% execution of requirements and visit standards
• Oversee field coverage, hours utilization, staffing distribution, productivity pacing, and weekly KPI attainment across all clients and markets
• Implement corrective action plans based on analytics, trends, and field insights
• Conduct ride‑alongs, in‑market audits, and operational assessments to maintain quality and compliance
• Collaborate with Sr. Director, Client Services to translate client goals into actionable field execution plans
• Set and manage national standards for field execution, training expectations, communication flows, and operational processes
• Lead or support process improvements that drive consistency, scalability, and “best practice” field operations
• Partner with Client Services to support client communication, operational insights, KPI reporting, and strategic recommendations—without acting as the primary account owner
• Create and approve client‑facing operational reports that clearly communicate performance trends and ROI
• Collaborate with shared services teams to ensure programs launch smoothly and run efficiently
• Partner with Recruiting and FOMs to ensure staffing is aligned to program requirements and launch timelines
• Ensure field teams are fully trained and equipped to meet client objectives, including oversight of strategic training programs and standards
• Lead operational readiness for new programs, expansions, and process changes including communication cascades, tool rollouts, call report development, and field systems alignment
• Support cross-functional initiatives and special projects as assigned
• Travel up to 30–40% based on business needs

Benefits

• Biweekly pay
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• 401(k) with employer matching
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees